‼️DO NOT SHOP AT KAY JEWELERS, SPECIFIC LOCATION: YORKTOWN CENTER MALL & AURORA OUTLET MALL‼️
My wife ordered my wedding ring on the 5th of October at the Aurora IL Location and received it before our wedding on November 1st 2016. WITHIN 3 WEEKS it was completely cracked opened in the weakest spot of the ring and indented in another area. So we took the ring back to the Aurora location, and they told us it will be ready by the 15 of December. When the ring was "Finished" we did not receive a call so my wife and I decided to take a trip to the store to see if our order was ready. David is the name of the store manager that helped us at the Aurora location. So the ring that he gave us was a completely different ring. 1) the ring was originally high polished with brushing over parts of the ring! When we got the ring back it was highly polished with NO brushing. 2) There was a crack where it originally broke. They call it an "inseam" but it was still broken. 3) The ring was light like plastic and had no authenticity numbers on the inside of the ring. ALL THE SALES ASSOCIATES DIDNT EVEN KNOW THAT IT WAS THEIR RING UNTIL WE SHOWED THEM A PICTURE OF THE ORIGINAL RING!!!
So we took the ring to the store in Yorktown mall only to find out that the store manager there is the wife of the store manager at the Aurora Location. His wife Deena (or spelled) Diana was very defensive and took this matter very personally. My wife stated to her that this is not a personal issue and that Davids customer service was not as great as she believes it to be. My wife also informed her that David (Store Manager of Aurora Location) told us that the crack in the ring AKA the "inseam" is how it's suppose to be. She was very rude and defensive in how she adressed the Issue. She also tried to explain to us that whoever Kay Jewelers pay to fix rings, there are multiple people that deals with the rings so something things can be missed. I personally find that to be and excuse and it looks bad on the company that there excuse is that they have multiple people handling your ring so things get missed! An exchange was offered but the ring that we were going to settle for, a balance of $291.17 would have been the difference that we would have had to pay. Needless to say we are not happy, and our business will no longer be there anymore.
I prefer India gold and other jewellery stores where I can buy 22k gold
I am not the type of person to write bad reviews on the products that I purchase BUT I have to tell others so that they can avoid the experience that my wife and I have experienced.
Kay Jewelers is a US Jewelry Store based in Lombard, Illinois. Kay Jewelers is located at 152 Yorktown Center, Lombard, IL 60148, USA.
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